Responsible Gaming at tkpk7 — Play Within Your Limits

Our Commitment to Responsible Gaming

tkpk7 is built on the belief that gambling should be an enjoyable, recreational activity — never a source of financial stress or emotional harm. We recognise that, for a small number of players, gambling can develop from a pastime into a problem, and we take that risk seriously. Our responsible gaming programme is not an afterthought or a regulatory checkbox; it sits at the centre of how we design our platform and how we interact with every player in Bangladesh.

Every feature on the tkpk7 Platform — from account registration to game design — is developed with player wellbeing in mind. We invest continuously in safeguarding tools, player education, and support systems to ensure that every person who chooses to play with us does so in a safe, controlled environment. We also work to identify players who may be showing early signs of problematic gambling behaviour, so we can reach out before a problem escalates.

21+ Age Policy — Strict and Non-Negotiable

The tkpk7 Platform is strictly for adults aged 21 and above. This is an absolute rule with no exceptions. We enforce this boundary through a mandatory Know Your Customer (KYC) verification process that every new player must complete before making their first deposit or playing any real-money game. KYC documents typically include a government-issued national ID card or passport confirming date of birth. Accounts found to belong to individuals under 21 will be permanently closed and all funds returned.

If you are a parent or guardian and you suspect that a person under 21 in your household has accessed the tkpk7 Platform, please contact us immediately at [email protected]. We will investigate promptly and take the necessary action. We also strongly recommend using parental control software to restrict access to gambling websites if minors use shared devices in your home.

Deposit Limits — Take Control of Your Spending

One of the most effective ways to keep gambling within a healthy budget is to set a deposit limit. tkpk7 allows every registered player to set hard caps on how much they can deposit into their account over a defined period. These limits are applied immediately and cannot be increased without a mandatory 7-day cooling-off period, giving you time to reconsider any impulsive decision to raise your spending.

Available Limit Types

You may set a daily deposit limit (resets every 24 hours), a weekly deposit limit (resets every 7 days), or a monthly deposit limit (resets on the first day of each calendar month). You can set all three simultaneously if you wish. The most restrictive limit always takes priority. For example, if you set a daily limit of ৳2,000 and a weekly limit of ৳10,000, the daily cap will prevent you from exceeding ৳2,000 on any single day even if your weekly budget has not yet been reached.

Reducing or Removing Limits

Reducing your existing deposit limit takes effect immediately — we will never delay a decision to spend less. However, increasing or removing a limit requires a mandatory 7-day waiting period before the change takes effect. This built-in delay is intentional: it gives you space to reflect and, if the impulse was temporary, to change your mind before the higher limit becomes active.

Time-Out and Session Breaks

Sometimes you need a short break without closing your account permanently. tkpk7 offers a flexible time-out feature that lets you pause your access to the Platform for a set period. During a time-out, your account remains intact — your balance, history, and settings are preserved — but you cannot log in, place bets, or make deposits. Time-out options available at tkpk7 include:

• 24-hour break: a single day away from the Platform to reset perspective.
• 48-hour break: a short two-day pause, suitable for a weekend reset.
• 1-week break: a full seven-day cooling-off period recommended when gambling is starting to feel stressful.
• Up to 6 weeks: an extended break for players who need more time to reassess their relationship with gambling.

A time-out can be requested at any time by contacting our support team at [email protected]. The time-out will be applied to your account within one hour of your request being verified. Once a time-out begins, it cannot be cancelled early — the full period must elapse before you can resume activity.

Self-Exclusion — A Longer-Term Solution

Self-exclusion is designed for players who feel they have lost control of their gambling and need a firm, longer-term barrier. When you self-exclude from tkpk7, your account is blocked for a minimum of 6 months. During self-exclusion, you cannot access your account, place any bets, or make deposits. Any active bonuses are forfeited and any pending withdrawals will be processed normally. We will also take steps to remove you from our marketing communications for the duration of the exclusion period.

Self-exclusion periods available are 6 months, 1 year, 2 years, 5 years, or permanent exclusion. To request self-exclusion, contact [email protected] and clearly state that you wish to self-exclude and the period you are requesting. We will action the request within 24 hours. Once self-exclusion is active, it cannot be reversed until the full exclusion period has ended. After the period ends, a further mandatory 7-day reflection period applies before the account can be reactivated — this cannot be waived.

Reality Checks — Staying Aware During Play

It is easy to lose track of time when you are engaged in a game. tkpk7's reality check feature sends you a notification at a regular interval — every 30, 60, or 90 minutes, depending on your preference — to remind you how long you have been playing and how much you have spent or won in that session. When the notification appears, you can choose to continue playing or to log out. Reality checks are designed to break the flow of continuous play and prompt a moment of reflection. You can set your preferred reality check interval from your account settings, or you can request this via our support team.

Recognising Signs of Problem Gambling

Problem gambling rarely appears all at once. It typically develops gradually, and the signs can be easy to overlook or rationalise — especially when gambling has been an enjoyable activity in the past. Being honest with yourself about the following warning signs is an important first step:

• Spending more money on gambling than you planned or can afford, and feeling unable to stop even when you decide to.
• Chasing losses — continuing to play or increasing bets in an attempt to win back money you have lost.
• Neglecting work, family responsibilities, or personal health in order to spend more time gambling.
• Borrowing money, selling possessions, or using bill money to fund gambling activity.
• Feeling anxious, irritable, or depressed when not gambling, or when attempting to reduce how much you gamble.
• Hiding gambling activity from friends and family, or lying about how much time or money you spend.
• Using gambling as the main way to cope with stress, loneliness, depression, or other difficult emotions.

If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to use the self-exclusion or time-out tools available on your account, and to reach out to our support team. Acknowledging a problem early makes it far easier to address.

Self-Assessment — Are You in Control?

Answer the following six questions honestly. If you answer "yes" to two or more, consider using our responsible gaming tools or contacting our support team for confidential guidance.

If you answered yes to two or more of these questions, please reach out to us at [email protected] or use the self-exclusion tool in your account settings. There is no judgment here — only support.

Keeping Gambling Enjoyable — Practical Tips

The following habits can help every player — whether a casual recreational bettor or a regular user — keep gambling a positive experience:

• Set a strict budget before you start each session and treat it as an entertainment cost — not an investment you expect to recover.
• Never gamble when you are feeling stressed, upset, lonely, or under the influence of alcohol. Emotions impair judgement and lead to poor decisions.
• Take regular breaks during play — stand up, have a drink of water, and step away from the screen for at least five minutes every hour.
• Keep gambling as one small part of your leisure time — balance it with family time, physical activity, and other hobbies you enjoy.
• Remember that the house always has an edge in the long run. Wins are not guaranteed, and chasing losses always makes the situation worse — not better.

Getting Help — You Are Not Alone

If gambling has become a problem for you or someone you care about, the most important thing is to ask for help. There is no shame in recognising that you need support, and reaching out early makes recovery far easier. tkpk7's support team is available around the clock and will treat every request with complete confidentiality and without judgment. We are not here to penalise you — we are here to help.

tkpk7 also recommends that players who feel they need additional support beyond what we can provide speak with a qualified counsellor or a trusted healthcare professional. Mental health support is available through Kaan Pete Roi, a Bangladesh-based emotional support helpline, and through National Mental Health Helpline 16789 (operated by the Directorate General of Health Services in Bangladesh). We encourage any player who is struggling to reach out to these services in addition to contacting our team.